16th of December 2016: 15:00 GMT CUT OFF TIME FOR GUARANTEED CHRISTMAS DELIVERY
19th of December: Orders Made After 15:00 GMT Are Highly Unlikely To Arrive In Time For Christmas
Christmas Eve: Orders Made will be processed for shipment but collected by courier on 27th Dec.
Christmas Day: Warehouse Closed- (all orders placed will be processed during the next working day)
Boxing Day: THE STUARTS LONDON 'BOXING DAY SALE' BEGINS ONLINE
27th of December 2016: Normal Service Resumes (delays in shipments may occur)
28th of December 2016: Normal Service
29th of December 2016: Normal Service
30th of December 2016: Normal Service
New Years Eve: Orders Made will be processed for shipment but collected by courier on 2nd Jan 2018
New Years Day: Warehouse Closed- (all orders placed will be processed during the next working day)
2nd of January 2017: Normal Service Resumes
*Please note that orders under $400 will still incur a shipping fee. During the festive period, all orders that are received after the 13th of December 2017 will be sent using the fastest possible service at no extra charge.
**Australian Customers - Delivery Timing : In order to receive your gifts in time for Christmas Eve, we would advise that you place your order before 15:00 GMT on the 15th of December 2017. We ship all parcels to Australia using Skynet. The average shipping time for the UK to Australia using this service is 3-7 working days across the year. As the festive season traditionally sees a high volume of online sales, we expect to see slight delays, so please leave yourself extra time to shop in order to avoid disappointment.
Here's How it Works :
We are aware that at this time of the year many purchases will be made as gifts for Christmas. If you want an exchange or credit-note (e-wallet) after Christmas Day, we are allowing returns to be made up until 9th January 2018 in cases where your purchase may fall outside of our usual 28 days returns period.
Why Shop Early ?
Last year we found that many customers were holding back until they made a purchase that fell into the 28 day period. This left a quite a few people disappointed as the best styles and sizes sold out while they were waiting to those who planned ahead. Also during the festive season we stop all replenishment of sizes and stock, so when we are sold out of anything that will be it, we will not be getting any more unless the item in question is one of the non-seasonal products that we sell all year around.
*Please Note: If you are an International customer it takes that little bit longer to get parcels over during peak seasons. We will try and keep to quoted times, however we are reliant on the courier to also keep to the quoted timing. From past experience delays during Christmas do occur simply due to the mad rush which is increasing year on year.
If you require a refund on a purchase after Xmas all usual terms and conditions apply and must comply with our normal terms. The above extension is for only those customers wishing to make an exchange or returning for a credit note after Xmas. All Refunds will need to be within the usual 28 day period of purchase to be approved.