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Can I change or cancel my order?

We are happy to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.

When changing the ordered items please call us or email us as soon as possible so we can ammend the order. If we have already dispatched the order, then we will have to wait until you return the items back to us treat it as an exchange.

A cancellation must be notified to us in writing within 7 days. You have the right to cancel before you receive your order. However If you have received your purchased items, opened the package and then decide you would like to cancel the order, we will not be able to offer you the 'right to cancel'.  

More information on making a return can be found within our returns policy Click Here.

Please note if the cancelled item is already on the way to you via a courier and you have notified us in accordance to the Distance selling regulations, we request you send our goods back before we can refund you. You are in full right to a refund of the product, but we are also in the right to charge a postage and packaging fee of our "costs incurred".

If you are cancelling your purchase you can aslo opt to not accepting it from the courier as it will make it's way back to us. However there is no set time on how long it takes, so if you need a quick refund on your cancellation then accept the parcel and arrange your own suitable method of return.

Please call us prior to returning back the package, incase we can organise a collection for the Cancelled order.

 

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